* For us to process your order, please fill in the checkout form in English only.
- We will usually ship within 1-3 business days. Please note that all orders are subject to method of payment verification, and if we are unable to verify your purchase in time this can delay your shipment.
- Deliveries are made only from Monday to Friday.
- Please Note: Due to the uncertain situation of COVID-19 and the inclement weather, the delivery of your package may be delayed. You'll receive an email notification when your order ships.
- Your tracking number and the express company name will be sent in e-mail immediately after we ship the order out. You can also track it on https://youronly.shop/apps/17track
- If your package is not able to be delivered, it will automatically be returned to us. Email us at customer@youronly.shop to figure out your options for re-delivery!
Standard Shipping
United States
Shipping Cost: $0-$5 based on the value of products:
processing time: 1-3 working days;
shipping time: 7-13 working days.
Other Areas
Shipping Cost: $0-$5 based on the value of products and delivery area:
processing time: 1-3 working days;
shipping time: 15-35 working days, excluding customs clearance.
Notice
- If the package is rejected, 10% of the refund amount will be deducted as the shipping fee.
- If the product is returned for non-quality problems, the return delivery fee will need to be paid by the customer.
- Delivery times will vary depending on destination. Please kindly take into consideration that in some areas there is a limited range of delivery services available.
- International shipments may be subject to customs duties, taxes, and shipping costs depending on the destination.
- Due to delays related to COVID-19, we are not offering expedited shipping at this time. Prices displayed on our website do not include taxes and duties.
Shipping To Over 200 Countries
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Lost/Missing Packages
Youronly.shop are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Tracking Information
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
My Tracking Says “No Information Available At The Moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will My Items Be Sent In One Package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.